Shipping Policy

Thank you for choosing Bansum Wine & Liquor! Please review our Shipping Policy carefully.

Age Verification

All orders placed through our website are subject to age verification. We can only ship products to individuals who are 21 years of age or older. Upon delivery, a valid government-issued ID and a signature are required to confirm the recipient's age. If the recipient cannot provide proof of age or appears to be under the legal drinking age, the delivery will not be completed.

Our couriers are required to request identification and record the recipient's age to comply with local laws and regulations.

General Terms

Bansum Wine & Liquor, based in New York, operates this online store. All prices are subject to change without notice, and we are not responsible for typographical errors. We reserve the right to correct pricing errors at our discretion.

By using this website, you agree to all terms and conditions listed, including our Terms of Service, Privacy Policy, and Return & Exchange Policy.

Purchase of Alcoholic Beverages

By placing an order, you represent that you are at least 21 years of age and authorize Bansum Wine & Liquor to charge your credit card for the full amount of your order. All products are for personal consumption and not for resale.

Taxation

For deliveries outside of New York, you are responsible for filing and paying any applicable sales and/or excise taxes due in your state of residency or the destination state.

Shipping & Delivery

• All orders placed Monday through Friday will be shipped within 1-9 business days.
• Ground shipments placed Monday through Friday before 4 PM EST will be processed and shipped within 1-9 business days (processing may take longer during holidays).
• Express shipments placed Monday through Friday before 4 PM EST will be processed the following business day.
• Orders placed after business hours on Friday, as well as on Saturday or Sunday, will be shipped out within 1-9 business days starting from the following Monday.

Important Note: If an item is out of stock, delivery may be delayed. If there are address changes requested after placing your order, we will make a good faith effort to accommodate the change, but we cannot guarantee it. Any additional fees associated with the address change will be passed on to you.

Title to Goods

Once your payment has been processed and all holds cleared, the title to the goods passes to you when the order is picked up by the appointed common carrier. Bansum Wine & Liquor is not responsible for compliance with the state and local laws where the goods are shipped. You are responsible for ensuring compliance with all applicable regulations related to the receipt of alcoholic beverages in your state.

Shipping Laws

You are solely responsible for complying with state and local laws regarding the purchase, transportation, and delivery of alcoholic beverages to your state. By placing an order, you authorize us to appoint a common carrier to deliver the goods on your behalf.

Bansum Wine & Liquor makes no guarantees or representations regarding the legality of shipping alcoholic beverages to your state. By using our website, you agree to indemnify Bansum Wine & Liquor and its employees, officers, and agents from any liability arising from non-compliance with state laws regarding alcohol shipments.

Failed Delivery Attempts

If you fail to receive your order after the allowed number of delivery attempts and the product is returned to us, a 25% restocking fee will be deducted from your refund. Shipping costs are non-refundable.

If the order was shipped free of charge due to a promotion, a $40.00 fee for shipping and handling will be deducted from the refund. If the package is returned to us damaged due to failed delivery or refusal of delivery, you are responsible for the full cost of the order.

Safe Arrival Protection

Glass travels badly, and once a carton leaves our counter it is in the carrier's hands. Safe Arrival Protection is our own promise to put a bad delivery right without sending you off to fight a carrier claim. It is offered on shipped orders only — store pickup and our own local delivery never need it — and costs 4% of your merchandise total, with a $2.95 minimum. It is pre-selected at checkout, and you are free to remove it before you pay.

**What it covers**

• Bottles that arrive cracked, broken or leaking because the carton was mishandled in transit.
• A shipment the carrier loses, or one that stops tracking and never reaches you.
• A carton that arrives with bottles missing from it.

Where we have the bottle in stock, we send an identical replacement at no charge. Where we do not, you choose a refund or store credit for the affected bottles, and we return the shipping you paid on them.

**What it does not cover**

• Cosmetic wear — scuffed or wrinkled labels, a dented capsule, a scuffed gift box. We pack by hand in cushioned cartons, but labels can still rub against packing material over a long trip.
• Minor seepage around a cork or cap where the bottle arrives full and sealed.
• Shipments you asked the carrier to hold, reschedule or redirect to a different address.
• Anything that happens after an adult has signed for the carton. Every alcohol shipment requires a signature from someone 21 or older and is never left unattended, so a signed delivery is a completed one.
• Heat or freeze damage on an order you asked us to send during a stretch of extreme weather after we advised holding it.
• Orders where the protection was removed at checkout.

**Making a claim**

Write to bansumwineonline@gmail.com or call +1 (631) 307-9398 within 5 business days of delivery — or, for a carton that never arrives, within 5 business days of its last tracking update. Send us photographs of the outer carton, the packing material inside it and the affected bottles, and hold on to all of it until your claim is settled, as the carrier may ask to inspect it. We will come back to you within 3 business days.

**If you removed the protection**

We will still help you open a claim with the carrier and give you whatever paperwork it needs, but the recovery is between you and them, and we are not able to replace or refund bottles lost or broken in transit.

Additional Notes

• We do not ship outside the United States.
• We do not ship to P.O. boxes.
• All shipments are from our New York location.

If you have any questions about our Shipping Policy, please contact us at +1 (631) 307-9398.

By placing an order on our website, you acknowledge and agree to this Shipping Policy. Please review our policies periodically for any updates.